FAQ’S

SR Rawfitness

Find out all you need to know in our Frequently Asked Questions, or Contact Us

Group Classes

With many companies offering outdoor group training these days, we stand out in offering a complete personalised approach normally reserved for 1 on 1 private PT.

Please refer to “What are the benefits of joining your group PT classes?” in this section for the key benefits of training with us.

Given that we have several locations, we have compiled all the need to know info for each of them within the location pages.

Information such as timetables, meeting points, maps and nearby facilities can be found there.  Our complete schedule of classes for all locations can be seen when pressing the book class button.

Simply go to locations for more info!

No, irrespective of whether you are attending a free class, using a pack or are on a weekly plan, you need to reserve your spot in the classes you wish to attend.

Once you have registered it is possible to manage all your bookings quickly and easily on most devices including iPhone and android smart phones.

Yes, as part of our terms and conditions and in order to keep available spots open to other clients, we require any cancellations be made at least 24hrs before your scheduled class.

Bookings can quickly & easily be cancelled in “My Info / My Schedule” when you are logged in to your account.

We realise that unforeseeable circumstances can arise, however our aim is to keep it fair for all clients wanting to attend our classes.

The purpose of our classes is to help you get fit and motivate you.

Our classes are designed for all fitness levels, from beginner to advanced.  Our trainer will give you various options for most exercises so that you can go at your own pace.

We also encourage you to use your judgment and take a break if you feel you need to.

We recommend light, comfortable clothes that don’t restrict movement together with sports shoes.

As we are training in an uncontrolled environment, although all care is taken, we cannot guarantee that you won’t step on any hazards. For this reason in particular, unless specified, all clients are required to wear appropriate shoes.

(Shoes are not required for our pilates classes as well as our beach training)

During extreme weather conditions, we may decide to cancel a class. Should we decide to cancel a class, an email notification will be sent 1-3 hours before class start time.

NOTE: Customers who have un-checked the “Subscribe to email reminders & notifications” box at time of registration will NOT receive an email.

You can update your account in my info to receive email reminders and notifications

We do not recommend our training sessions to clients who have any medical condition that would prevent their full participation of our classes.

If you are uncertain, for your own safety, we strongly suggest you seek professional medical advice before attempting any exercise program.

 

Personal goal setting & on-going support We will layout an easy to follow plan based on your fitness goals and make you accountable as we guide and support you to reaching your goals.

No joining fees & No lock in contracts Pay as you go or sign up to a plan that suits you. Should you decide to cancel a plan, we only need 1 weeks notice

Rollover un-used sessions or make up missed classes As part of our personalised service, talk to us about the things that matter. We’ve got your back!

Get outdoors & get results Increase mental stimulation, get your natural vitamin D hit and boost your happy hormones!

Workout with your partner & get motivated We all know that working out with your partner has huge benefits. Our Rawfit Couples class takes this concept to a whole new level.

Get access to all locations & all classes You may of joined for your twice a week morning cardio hit, but why not try our Power Pilates or Rawfit Couples classes?

Yes, all of our packs can be shared with anyone who meets our guidelines, and agrees with our Terms & Conditions.

When making a reservation, you are given the option of booking for “yourself” or booking for “someone else”.  Simply check the “someone else” option and follow the prompts.

Please Note that customers booked into a class using this facility will be asked to complete a brief questionnaire and agree to our terms & conditions, so need to arrive 10 mins before the beginning of their booked session.

With any of our packs including Early Bird and Intro offers, any un-used sessions can be rolled over onto a new pack under the following conditions.

a) A new pack for the same service is purchased within 4 weeks.

b) A request is made to roll over un-used sessions before the conclusion of your new pack. Simply call or SMS Chris on 0415 692 55 after you have purchased your new pack.

For customers on weekly plans, missed classes can be made up the following week however are lost thereafter.  Simply call or SMS Chris on 0415 692 55 to manually book you in as our system will not allow an extra booking.

All single passes, packs and promotional offers expire in 6 months from the date of purchase.

Valid periods shown on packs apply from the date of the first class used in the pack you have purchased, NOT from date of purchase.

For your piece of mind and personal security, all transactions are managed by Ezidebit on a secured site.  SR Rawfitness do not have access or retain your card details.

Customers on a weekly plan will be charged two weeks in advance at time of sign up. A re-occurring charge, beginning 2 weeks from your start date, will be debited from your nominated card on a fortnightly basis.

Yes, irrespective of whether you are attending a free class, using a pack or are on a weekly plan, you need to reserve your spot in the classes you wish to attend.

Once you have registered it is possible to manage all your bookings quickly and easily on most devices including iPhone and android smart phones.

For your convenience, our payment system for weekly plans has been set up in two week blocks.  Booking classes in advance on any of our plans is therefore limited to a maximum of 2 weeks from your start date and/or 2 weeks from the start of your billing cycle.

Pausing / freezing your membership is allowed for periods of 2 weeks or more at any time, at no charge. We require a minimum of 1 weeks notice before your next scheduled fortnightly instalment.

In addition, SR Rawfitness does not normally run group PT classes between Christmas and New Years and is closed for an additional 4 weeks every year, normally between July and August. During these periods, you will not be charged. You be notified of any SR Rawfitness closures and will automatically freeze your account.

Cancellations require a minimum of 1 weeks notice before your next scheduled fortnightly instalment.

This allows adequate time for SR Rawfitness to process your request and cancel your scheduled direct debit.

Requests for cancelling a plan must be sent via our contact form below or emailed to info@SRrawfitness.com.au.

Still need help?

Whether you’ve got a question about one of our services, or would like to leave feedback on how we can improve what we do, we’d love to hear from you!

Chris & Secelea

Chris & Secelea

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